We offer a 14 day money back guarantee on all our hosting packages. If you're not satisfied with your purchase within 14 days we will refund the full amount excluding processing costs. To take advantage of this offer you must tell us in writing before the end of the 14 day period. The following terms apply: Accounts that are in breach of the AUP cannot take advantage of this offer. Domain names are non-refundable. If you take advantage of this offer you will still own the domain name. This offer does not apply to any additional services paid for, such as additional bandwidth, extra web space, or any overages incurred. You must notify us of your intention to use this offer before 14 days since payment have passed. You must notify us in writing by e-mail at refunds@beyondperception.net or send a letter to our offices. Requests sent by regular mail must be postmarked before the expiration date of this offer. Requests via Phone will not be accepted. This offer does not apply to the renewal of existing accounts. Please allow up to 28 days for receipt of refund. If you have any enquires about this offer please contact refunds@beyondperception.net.